:root{font-family:Inter,ui-sans-serif,system-ui,-apple-system,Arial,sans-serif;color:#263147;background:#f5f6f9;font-synthesis:none}*{box-sizing:border-box}body{margin:0}button,input,select{font:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.5}.hidden{display:none!important}.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:18px;background:radial-gradient(ellipse at top right,#32405a 0,transparent 55%),#151b2b}.login-card{width:min(100%,420px);background:white;padding:38px;border-radius:20px;box-shadow:0 20px 60px #0005}.logo{font-family:Georgia,serif;font-size:33px;font-weight:700;letter-spacing:-4px;color:#a27c45;line-height:1}.logo span{color:#263147}.login-card h1{margin:22px 0 0}.login-card p{color:#718096;margin:6px 0 25px}.login-card label{display:block;font-size:12px;font-weight:700;margin-bottom:15px}.login-card input{width:100%;height:44px;margin-top:7px;border:1px solid #d8dce5;border-radius:9px;padding:10px}.login-card small{display:block;color:#8490a2;text-align:center;margin-top:18px}.primary{background:#a77a42;border:none;color:white;padding:11px 19px;border-radius:9px;font-weight:700}.wide{width:100%;padding:14px}.error{color:#b42626;min-height:20px;margin-top:10px;font-size:13px}.app{display:flex;min-height:100vh}.sidebar{width:235px;position:sticky;top:0;height:100vh;background:#192338;color:#d8dde7;display:flex;flex-direction:column;padding:28px 15px;flex-shrink:0}.brand{display:flex;align-items:center;gap:14px;padding:10px 10px 32px}.brand .logo{color:#caa770}.brand b{font-size:12px;letter-spacing:1px}.brand small{display:block;margin-top:6px;font-size:11px;color:#9ca9c0}.nav-item{display:block;background:none;border:none;color:#abb9cb;width:100%;padding:15px 14px;text-align:left;margin:4px 0;border-radius:10px;font-weight:600;font-size:13px}.nav-item:hover,.nav-item.selected{background:#2d3c56;color:#fff}.side-note{font-size:12px;padding:17px 13px;margin-top:auto;background:#243349;border-radius:11px;line-height:1.8}.side-note small{font-size:11px;color:#adb7c5}.dot{display:inline-block;height:7px;width:7px;background:#7dbea4;border-radius:50%;margin-right:5px}.main{min-width:0;flex:1;max-width:1600px;padding:26px 30px 15px;margin:auto}.topbar{display:flex;justify-content:space-between;align-items:center;margin-bottom:28px;gap:16px}.eyebrow{font-size:10px;font-weight:700;color:#a27c45;letter-spacing:2px}.topbar h1{margin:3px 0 0;font-size:26px;letter-spacing:-.6px}.top-actions{display:flex;align-items:center;gap:9px}.live{color:#78849a;font-size:11px;white-space:nowrap}.outline{border:1px solid #dce0e7;background:white;color:#34445b;border-radius:9px;padding:9px 13px;font-size:12px;font-weight:600}.intro{display:flex;align-items:center;justify-content:space-between;background:linear-gradient(120deg,#263750,#1c263a);color:#fff;padding:24px 27px;border-radius:14px;margin-bottom:20px}.intro b{font-size:17px}.intro p{font-size:12px;color:#c0ccd9;margin:6px 0 0}.pill{border-radius:30px;padding:7px 11px;font-size:11px;background:#edf0f5;color:#63718a;white-space:nowrap}.intro .pill{background:#45536b;color:#e5eaf2}.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:19px}.stat,.panel{border:1px solid #e9ecf1;background:#fff;border-radius:14px;box-shadow:0 3px 12px #29354a08}.stat{padding:21px 19px;min-height:135px}.stat span{font-size:12px;color:#7c899b;display:block}.stat strong{display:block;font-size:29px;letter-spacing:-1px;margin:13px 0 8px}.stat small{color:#a0a9b6;font-size:10px}.twocol{display:grid;grid-template-columns:1.3fr 1fr;gap:18px}.panel{padding:20px;min-width:0;margin-bottom:16px}.panel h2{font-size:15px;margin:0 0 10px}.panel p{font-size:12px;color:#7b8797;margin:0 0 14px}.panel-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:10px}.link{color:#9b7747;background:none;border:none;font-size:12px;font-weight:700}.rows{display:flex;flex-direction:column}.activity{border-top:1px solid #f0f1f3;display:flex;gap:12px;padding:14px 0;align-items:center}.bubble{border-radius:11px;padding:12px;color:#9c7a50;background:#f8f1e8;font-size:13px}.activity .content{min-width:0;flex:1}.activity b{font-size:12px}.activity p{color:#7b8797;font-size:11px;margin:4px 0 0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.activity small{color:#9aa6b6;font-size:10px}.highlight{background:#f7f8fa;border-radius:10px;padding:13px;margin-bottom:9px;display:flex;gap:10px;align-items:center}.highlight strong{color:#af7440;font-size:28px}.highlight span{font-size:11px;color:#69798d}.filters{display:flex;gap:9px;margin:14px 0 18px}.filters input,.filters select{border:1px solid #e0e5ea;background:#fff;border-radius:9px;padding:10px 12px;font-size:12px;min-width:0}.filters input[type=search]{flex:1}.monitor-grid{display:grid;grid-template-columns:minmax(210px,1fr) minmax(270px,1.25fr);border:1px solid #edf0f3;border-radius:10px;overflow:hidden;min-height:470px}.inbox{max-height:600px;overflow:auto;border-right:1px solid #edf0f3}.lead{width:100%;background:white;border:0;border-bottom:1px solid #eef0f3;padding:15px;text-align:left;display:block}.lead:hover,.lead.chosen{background:#f7f8fb}.lead b{font-size:12px;display:block}.lead small{font-size:10px;color:#8491a3;display:block;margin:7px 0}.lead p{font-size:11px;color:#5d6b7c;margin:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.mode{font-size:10px;background:#f0f2f4;color:#657388;padding:4px 7px;border-radius:20px;white-space:nowrap}.mode.owner{background:#fdf1df;color:#9d6c2f}.detail{padding:21px;background:#fbfcfe;min-width:0}.empty{padding:80px 15px;text-align:center;font-size:12px;color:#8a98a9}.detail h3{font-size:17px;margin:0 0 5px}.meta{color:#728097;font-size:11px;line-height:1.8;margin-bottom:14px}.chat-label{color:#8b98aa;font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.8px;margin:15px 0 7px}.chat{font-size:12px;line-height:1.6;padding:13px;border-radius:10px;white-space:pre-wrap;overflow-wrap:anywhere}.chat.customer{background:#eef1f6}.chat.ai{background:#f1ebe3}.flag{background:#fff2db;color:#805b28;border-radius:8px;font-size:11px;padding:8px;margin:7px 0}.small-note{font-size:10px;color:#8b98aa;margin-top:16px}.qa-list .qa-item{padding:18px 0;border-bottom:1px solid #ebedf0}.qa-item strong{font-size:13px}.qa-item p{font-size:12px;margin:6px 0;color:#768295}.qa-item .tag{border-radius:5px;background:#fdf0d9;color:#9c692c;padding:4px 7px;font-size:10px}.safety{padding:20px;background:#f4f2ec;border-radius:12px}.safety b{font-size:13px}.safety p{font-size:12px;color:#6c778b;line-height:1.5}.rule{border-top:1px solid #e9ecf1;padding:14px 0}.rule b{font-size:12px}.rule p{margin:6px 0 0}footer{display:flex;justify-content:space-between;gap:10px;color:#9aa4b3;font-size:10px;padding:12px 0}.error-banner{background:#fff0ed;color:#aa4538;border-radius:8px;padding:10px;font-size:12px;margin-bottom:15px}@media(max-width:900px){.sidebar{width:70px;padding:15px 7px}.brand{justify-content:center;padding:12px 0 20px}.brand>div:nth-child(2){display:none}.nav-item{font-size:0;text-align:center}.nav-item:first-letter{font-size:20px}.side-note{font-size:0}.side-note small{display:none}.main{padding:20px}.stats{grid-template-columns:repeat(2,1fr)}}@media(max-width:640px){.app{display:block}.sidebar{position:sticky;top:0;z-index:10;height:auto;width:100%;flex-direction:row;align-items:center;justify-content:space-between;padding:5px 10px;box-shadow:0 4px 15px #0002}.brand{padding:4px}.brand .logo{font-size:24px}.sidebar nav{display:flex;overflow-x:auto;gap:3px}.nav-item{padding:12px 9px;white-space:nowrap;margin:0;min-width:43px}.side-note{display:none}.main{padding:17px 13px}.topbar{flex-wrap:wrap;margin-bottom:16px}.topbar h1{font-size:22px}.top-actions{width:100%;gap:6px}.top-actions .outline{font-size:11px;padding:8px}.live{margin-right:auto;font-size:10px}.intro{padding:17px}.intro b{font-size:14px}.intro p{font-size:11px}.intro .pill{display:none}.stats{gap:9px}.stat{padding:15px 12px;min-height:112px}.stat strong{font-size:24px;margin:9px 0}.stat span{font-size:11px}.stat small{font-size:9px}.twocol{grid-template-columns:1fr;gap:0}.panel{padding:14px}.filters{flex-wrap:wrap}.filters input[type=search]{flex-basis:100%}.filters select,.filters input[type=date]{flex:1}.monitor-grid{grid-template-columns:1fr;min-height:0}.inbox{max-height:235px;border-right:0;border-bottom:1px solid #e9ecf1}.detail{min-height:220px}footer{display:block;line-height:2}}